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RETURN POLICY
Any problems with your order? Wrong size? Wrong Item? Send it back with a receipt or packing list within 30 days for gear or apparel and 90 days for parts. We’ll refund your original payment method or exchange the item if it is in like-new condition. 20% restocking charges apply to special orders and items that are outside the return time frame. Items that are not in new condition will be dealt with on a case by case basis. Used goods are sold as-is and are not eligible for return without special consideration. Customer is responsible for return shipping costs, initial shipping is not refunded. Returns past 90 days may be accepted for Murrays credit. Special circumstances or concerns? Give us a call at 1-800-786-7245 or email returns@murrays.com for more details. Please take care when packaging items for return so that they do not get damaged. Returns received without any documentation may have a $5 return processing fee applied.
WHAT IF MY PACKAGE IS DAMAGED?
Any shipping damage must be reported within 4 days of delivery. Contact us at info@murrays.com or 805-684-8393 and we will be happy to assist you. To help us serve you better, please take photos of the damages, including damage to the packaging and detailed pictures of the damage to your items. Also please keep all packaging materials as you may need them later.
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